II.Executive summary


Food courts are often packed, with customers forming long queue lines along food stalls. These long lines block passageways, which creates an inconvenience for by blocking consumers carrying their food. Apart from an inconvenience, it can be potentially hazardous as hot food may spill.
From the article “How to get a seat at the food centre without shoving anyone”, Koh (2017) mentioned that consumers would prefer to secure their table before ordering food, rather than to look for a seat while carrying food. Most of us may carry the same sentiment towards our visit to any food centre, especially when it is crowded and as a result, the ugly ‘chope’ culture in Singapore was formed.
To combat these everyday problems faced by the consumers in Food Republic, our team has come up with the idea of the Integrated Ordering and Payment System, a tablet and smartphone based application where consumers can order food without having to stand up to queue. Cashless payment creates an ease of convenience by paying with the tap of a card. Through systematic reservation of seats, the ‘chope’ culture is removed and hazards as a result from block passageways are minimised.

Our team strongly believes that through the Integrated Ordering and Payment System, a fair and systematic environment can be created in Food Republic, which in turn improves public safety, productibility, and enhanced customer service for all our customers.

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